Cara Netwoks

Our support costs are usually based on fixed-fee, unlimited remote and telephone support without a long contractual tie-in. Our networks are designed to require very little on-site intervention and for many clients, we typically make one or two chargeable visits to site per annum.  

The level of support we can offer is dependent on the client’s skills available. For our large commercial clients and arts organisations, who have dedicated support personnel, we offer specialist data recovery, troubleshooting and configuration services. For clients with little or no IT skills on site, we manage the servers and network on a day-to-day basis.

Our support service is based on the technology which allows remote access to servers and as such, we spend very little chargeable time on site. This means that there are no hidden extras to the support costs we provide.  We make good use of a range of specialist diagnostic and monitoring tools which send administrative information and alerts to us. This minimises the number of days which we need to spend on site as we can often detect and repair any problems remotely, before they impact on the client’s day-to-day business.  

Our primary emphasis is on routine maintenance for the prevention of failure, backed up by occasional visits to the client to manage any ad hoc issues. We will always try and help to resolve major issues even if they are outside our agreed support contract.